General Terms and Conditions of Contract

Scope of Application

1.1. These General Hotel Contractual Terms and Conditions (hereinafter: GHTC) have been unilaterally determined by Adventor Hotel Kft. (Registered Office: 9740 Bükfürdő, Golf út 4., hereinafter: Service Provider) for the purpose of entering into multiple contracts for services provided by the hotel located at 9700 Sopron, Ojtózi fasor 3. (hereinafter: Hotel) or for the purpose of availing oneself of those services.

The scope of these GHTCs extends to the Service Provider, to persons entering into contracts for services with the Hotel (hereinafter: Guests), as well as to other third parties arriving together with the Guests, and regulates essential elements of the legal relationship between these parties.

These GHTCs do not apply to providers, traders, or agents who provide services offered by the Service Provider to third parties under any legal relationship or act on behalf of the Service Provider.

The Guest accepts these GHTCs by ordering the Service or availing themselves of the Service.

1.2. These GHTCs shall apply to legal relationships falling within their scope, provided that if a contract or other mandatory legal provision does not stipulate otherwise, they shall apply.

1.3. Before applying the provisions of these GHTCs or in the event of their modification, the Service Provider shall take all necessary steps to ensure that the persons falling under their scope are aware of their content and accept them. In accordance with Section 6:78 of the Civil Code, the Service Provider undertakes to inform the other party separately of any general contractual condition that significantly deviates from legal regulations or customary contractual practices.

1.4. The Service Provider informs the Guest that the current version of these GHTCs can be accessed at the following locations: online: https://fagushotel.hu/altalanos-szallodai-szerzodeses-feltetelek; physically: at the Hotel reception.

1.5. These GHTCs shall remain in effect from April 6, 2022, until revoked by the Service Provider or unilaterally modified by them.

Contracting Parties, Subject Matter of the Service

2.1. In accordance with the conditions set forth in these GHTCs, the Service Provider provides services available at the Hotel to the Guest at the rates specified in these GHTCs. The Service Provider primarily provides Services, and the Guest is obligated to pay the fee for the services received.

2.2. Services shall include all accommodation, dining, wellness, or other services provided by the Service Provider that may be used by the Guest or third parties for the specified fee (hereinafter: Service).

2.3. The Guest is obliged to pay the predetermined fee for the Services to the Service Provider by the specified deadline, regardless of whether the Services were used by themselves or by third parties arriving with them. The Guest's payment obligation is not affected by whether the Services were ordered by themselves or by a third party acting on their behalf. In this case, the Service Provider is not obliged to verify whether the third party legally represents the Guest.

Ordering the Service, Conclusion of Contract

3.1. The Guest is entitled to submit a request for an offer to the Service Provider orally or in writing (by letter, fax, email, through the website), or by other electronic means. The Service Provider shall send an offer in writing within 48 hours of the request, which shall include the essential circumstances related to the Service (hereinafter: Offer). The Service Provider's obligation to make an offer lasts for a period of 48 hours from the receipt of the sent offer, meaning that the Guest must accept or reject the received offer within this time frame (offer obligation). After this period of 48 hours, the Service Provider's obligation to make an offer ceases.

3.2. A contract for the Service is concluded exclusively between the Service Provider and the Guest if the Guest accepts the reservation made within the deadline specified in paragraph 3.1 in writing or through an online platform, with the Service Provider's confirmation sent in writing (including written confirmation sent through electronic channels). In this case, the contract concluded by the parties is considered to be a written agreement.

3.3. An orally placed order and/or modification of an order only creates a contractual obligation if it is confirmed in writing by the Service Provider. Oral reservations, agreements, modifications, or verbal confirmations by the Service Provider do not constitute contractual obligations.

3.4. The Guest expressly acknowledges that the Service Provider is not obliged to conclude a contract (provide services). The Service Provider may reject the Guest's offer or request for services without justification at its own discretion, without incurring any obligations towards the Guest.

3.5. The contract for the use of the Service is valid for the specified period as indicated in the confirmation of the offer.

3.6. If the Guest permanently vacates the room before the expiry of the specified period and notifies the Service Provider accordingly, the Service Provider is entitled to the full consideration for the services stipulated in the Contract. The Service Provider, at its own discretion, is entitled to re-rent the room vacated by the departing Guest and thus relieved of its obligations. The departing Guest expressly accepts that in this case, they have no claims against the Service Provider. If the Guest does not cancel additional services ordered by them from the Service Provider (including, but not limited to, wellness, cosmetic, and other services) within the cancellation period specified for each service, or if the specified services cannot be canceled, the Service Provider is entitled to charge 100% of the pre-established fee for these Services as a penalty against the Guest.

3.7. The Guest, as well as other persons arriving with them, are obliged to provide the Service Provider with the data required by law before using the Services, including but not limited to, adequately verifying their identity and making the declarations required by law. Failure to provide this data means that the Guest is not entitled to start using the Service.

Start and End of Accommodation / Check-in; Check-out/

4.1. The Guest is entitled to occupy the rooms reserved by them and confirmed by the Service Provider from 15:00 on the day specified in the Contract for the Service and use them until 11:00 on the day specified for the duration of the stay.

4.2. Depending on the Hotel's occupancy, the Service Provider may, for a fee, offer the possibility of early arrival or late departure, the fee for which is published by the Service Provider in accordance with its pricing policy. The Service Provider will provide this service upon request only if the Guest clearly indicates to the Service Provider or its representative (e.g., Reception) with sufficient notice but no later than the day before arrival.

4.3. The Service Provider is entitled to withdraw from the Contract if the Guest does not appear at the Hotel and check-in at the reception by 23:59 on the day specified in the Contract.

Extension of Accommodation

5.1. The Guest is entitled to extend the contract for the accommodation service taken for a fixed period with the prior written consent of the Service Provider. The Guest acknowledges that the condition for this is that the Guest has fully paid the consideration for the services already used or ordered to the Service Provider. The Service Provider provides the Guest with a special form for extending the service.

5.2. If the Guest does not vacate or empty their room by 11:30 on the day indicated as the day of departure at check-in, the Guest is obligated to pay the 'late check-out' fee according to the pricing policy. If the room is not vacated by 16:00 and the stay is extended without the prior written consent of the Service Provider, the Service Provider is entitled to charge the room rate for an additional day, and simultaneously, the Service Provider's service obligations cease.

Pricing

6.1. The Service Provider is obliged to provide the Guest with clear, easily identifiable, and legible information about the fees for the Services it provides. The Service Provider fulfills this obligation as follows: (i) room rates (Rack Rate) are displayed in the hotel room and at the hotel reception, (ii) price lists for other services are placed in the respective hotel department (restaurant, medical center, wellness). The price list contains the actual prices, including value-added tax and other mandatory charges, but does not include the tourist tax, which must be paid on-site.

6.2. The Service Provider may change its advertised prices without prior notice (e.g., due to package rates or other discounts). If the Guest has made a room reservation and it has been confirmed in writing by the Service Provider, the Service Provider cannot change this room rate.

6.3. The Guest can always obtain information about the prices of services at the Hotel reception before the service provision.

6.4. When disclosing prices, the Service Provider indicates the tax content of the prices (VAT, tourist tax) at the rate valid at the time of the offer. In the event of additional costs due to changes in the applicable tax laws (VAT, tourist tax), the Service Provider reserves the right to pass on these additional costs to the Contracting Party with prior notice.

6.5. A service charge of 15% applies in the Hotel's restaurant, café, wellness bar, and for room service. The service charge for banquet services (food and beverages) is 8%.

Offers, Discounts

7.1. Current offers and discounts are advertised on the Hotel's website. The advertised discounts always apply to individual room reservations.

7.2. The advertised discounts cannot be combined with any other discounts.

7.3. The Service Provider establishes special conditions for the booking of its products subject to specific conditions, group bookings, or events in individual contracts.

7.4. The Guest may avail themselves of the advertised discounts as indicated.

Child Discounts

8.1. For children accommodated in the same room with their parents, the following accommodation and meal discounts apply:

• Free of charge for children up to 6 years old
• 50% discount for children from 6 to 12 years old on the per person per night rate
• 20% discount for children over 12 years old on the per person per night rate

8.2. Extra bed placement is only possible in certain room types (Forest Double Room).

8.3. Prior arrangement with the Service Provider is required for extra bed requests.

8.4. Child and family discounts for other room types can be found on the https://fagus.adventorhotels.hu/en/general-informations page.

Cancellation Terms

9.1. If the Service Provider has not stipulated other conditions in their offer, the reservation can be canceled free of charge in writing up to 7 days before arrival. In case of cancellation after the deadline or failure to cancel, the Hotel will invoice 50% of the price of the ordered services as a penalty.

9.2. If the Contracting Party has not provided a guarantee for the use of the services by prepayment, credit card guarantee (with the approval of the credit card charge), or in any other manner stipulated in the Contract, the Service Provider's service obligation ceases 7 days from the receipt of the reservation.

9.3. If the Contracting Party has guaranteed the use of accommodation services by prepayment and does not arrive on the day of arrival (and does not send a written cancellation to the Guest), the Service Provider will enforce the full amount of the prepaid deposit paid by the Contracting Party as a penalty. In this case, the Hotel will reserve the accommodation for the Contracting Party until 11:00 on the day following the arrival date, and after that, the Service Provider's service obligation ceases.

9.4. The Service Provider reserves the right to stipulate conditions different from those above for its services subject to special conditions, such as promotional offers, group travel, or events, as well as for peak periods. The Service Provider communicates these conditions appropriately.

9.5. Cancellation of other services (wellness, medical services, restaurant) is possible up to 2 hours before use. If cancellation does not occur by the specified deadline, the Service Provider is entitled to charge 100% of the price of the ordered services to the Guest's account.

9.6. Meals included in the service package cannot be canceled and are non-refundable.

Refusal to perform the contract, termination of service obligation

10.1. The Service Provider is entitled to terminate the Contract for accommodation services with immediate effect and thus refuse to provide services if:

• the Guest does not use the provided room or the facility in the intended manner;
• the Guest does not vacate the room by 11:30 am on the day of departure as indicated at check-in, and fails to leave, and the extension of the stay has not been previously approved by the Service Provider;
• the Guest behaves objectionably, rudely, or aggressively towards the security, order, or employees of the accommodation, is under the influence of alcohol or drugs, or exhibits threatening, offensive, or other unacceptable behavior according to the judgment of the Service Provider;
• the guest does not comply with the security regulations, house rules, and other regulations of the Hotel - e.g., smokes in prohibited areas and refuses to stop despite warnings, or e.g., COVID regulations;  
• the Guest is suffering from an infectious disease; or has symptoms indicative of an infectious disease (e.g., COVID).

10.2. If the Contract between the parties is not fulfilled due to "force majeure" reasons, the contract shall be terminated.

Method of payment, guarantee

11.1. The consideration for the ordered Services can be paid on-site in cash (in Hungarian Forint or Euro), by bank card accepted by the Service Provider, by bank transfer, or via payment through the internet. The exchange rate for room rates shall be based on the exchange rate of the Hungarian National Bank valid on the day of arrival.

11.2. In the case of bank transfer - unless otherwise specified in the agreement with the Service Provider - the Guest shall transfer the consideration for the ordered services to the hotel's bank account before the date specified in the offer in such a way that the amount is credited to the hotel's bank account by the payment deadline, or the transfer is confirmed by an irrevocable statement issued by the Guest's account-holding bank.

11.3. Guaranteeing individual room reservations is possible by providing credit card details, along with authorization for debit, or by making an advance payment.

11.4. Other payment methods on-site: Széchenyi Recreation Card, vouchers issued by the hotel and/or contracted partners.

11.5. The Service Provider reserves the right to request a guarantee for the settlement of services resulting from on-site consumption beyond the ordered services by the Guest or the contracting party.

These guarantees may include:

• (a) credit card guarantee: a deposit will be determined depending on the length of stay, which will be blocked on the credit card until departure,
• (b) service deposit: the deposit can also be settled in cash upon arrival. Any unused amount will be refunded upon departure, with the understanding that the Guest is not entitled to interest on this amount.

11.6. Disclosure of data necessary for payment by credit card, detailed description of payment procedure and conditions:

After selecting the desired services, the Guest will be redirected to the Six Payment Services webpage, where payment can be made with their credit card through a transaction encrypted by the currently considered most secure encryption method used by Six Pay. Our customers only need to click on the "payment by credit card" option when selecting the payment method, and then enter their card number and expiration date on Six Payment Services' payment server. The system accepts VISA, MasterCard, and Maestro type cards.
Credit cards issued exclusively for electronic use will only be accepted if their use is authorized by the bank that issued the card for online purchases. The Guest must inquire with their bank whether their card can be used for online purchases. The Service Provider is not liable to the Guest for any damage or costs arising from this.
The Service Provider stores the data collected during the ordering process and may only use the name of the cardholder or the buyer for the purpose of executing transactions authorized by the cardholder. The Service Provider does not have any other data generated during the transaction.

Any payment complaints raised by the cardholder (guest) must be notified to the Service Provider immediately, but no later than 3 days after using the service, in writing. The Service Provider shall decide on the method and extent of any compensation within 15 days of receiving the complaint.

Accommodation guarantee

12.1. If the Service Provider's hotel cannot provide the services specified in the Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), the Service Provider is obliged to arrange accommodation for the Guest as soon as possible, to the best of its ability.

12.2. The Service Provider is obliged to provide/offer the services specified in the contract, at the agreed price, for the period specified therein - or until the obstacle is removed - at another hotel of the same or higher category.

12.3. If the Service Provider fully complies with these obligations or if the Guest accepts the substitute accommodation offered to them, the Guest shall not assert any claims against the Service Provider.

Rules regarding pets

13.1. Pets may only be brought onto the Hotel premises with the prior, express permission of the Service Provider. However, granting permission does not exempt the Guest from paying a surcharge for pets and complying with the rules regarding pets.

The Guest is obliged to inform the Service Provider during the reservation, but no later than the day before arrival, if they intend to bring a pet onto the hotel premises.

The Guest is required to continuously supervise the pets brought into the hotel premises with prior permission during their stay. Pets can only be taken or transported to the common areas suitable for accessing the room they have taken, with the exception that no other room may be used. It is particularly forbidden to bring pets into the restaurant, swimming pool, sauna, or keep them there, for example.

A surcharge for pets must be paid for bringing pets onto the hotel premises, the exact amount of which is included in the tariff table applied by the Service Provider.

13.2. If the Guest brings a pet onto the hotel premises without the prior and express permission of the Service Provider, and the fees for pets

13.3. The Guest is fully and objectively responsible for any damage caused by the pets brought in by them, and is obliged to reimburse the damage to the Service Provider.

Legal claims

The Guest may assert his/her claim arising from the contract directly against the Service Provider within the framework of the Civil Code. The Service Provider is liable for the obligations arising from the contract. The Service Provider is not liable for the items brought into the hotel by the Guest or the persons accompanying the Guest.

Guest complaint handling

15.1. Complaints and grievances related to the provision of services may be made verbally or in writing to the Service Provider's employees on site. The Service Provider is obliged to immediately record the complaint made verbally and to provide a copy of the written complaint on site if the Guest so requests.

15.2. The Service Provider is obliged to investigate the complaint and to take immediate measures if the complaint is well-founded.

15.3. The complaint, as well as the measures taken by the Service Provider, shall be recorded by the Service Provider and the record shall be kept for a period of three years. Upon the request of the Guest, the Service Provider shall provide a copy of the record to the Guest.

15.4. If the complaint is not rectified on the spot or if the Guest's complaint is not resolved to the Guest's satisfaction, the Guest may file a written complaint with the consumer protection authority responsible for the Service Provider's registered office or place of business. The Guest may also turn to the court with his/her claim.
Liability for damages by the contracting party
The Guest shall be responsible for all damages and losses suffered by the Service Provider or a third party due to the fault of the Guest, their companion, or other persons under their responsibility. The guest is responsible for paying compensation for any damage caused to the Service Provider. This liability exists even if the injured party has the right to claim compensation directly from the Service Provider.

Rights and obligations of the Service Provider

16.1. The accommodation and other services ordered under the contract shall be performed in accordance with applicable regulations and service standards.

16.2. Investigation of written complaints from Guests and taking necessary steps to address the problem, with written documentation.

16.3. For the peace of our guests within the hotel premises and on the terraces, making noise after 10:00 pm is prohibited, including disturbingly loud television, music, or loud music in the lobby, for which the hotel staff is responsible. An exception is made for pre-arranged musical or dance programs.

16.4. If the Guest fails to fulfill their obligation to pay the fee for used or ordered but not used penalty-bearing services, the Service Provider shall have a right of lien on the Guest's personal property brought into the hotel.

16.5. The port service providing continuous supervision within the complex is entitled to check the identity of entering and exiting Guests.

16.6. In case of need, the security service is entitled to control the traffic within the complex.

Liability for damages of the Service Provider

17.1. The Service Provider is liable for damages suffered as a result of the loss, damage, or destruction of the Guest's property, provided that the Guest placed them in the safekeeping of the Service Provider designated safe, or handed them over to an employee of the Service Provider who could have been considered authorized to receive their belongings.

17.2. The liability of the Service Provider does not extend to events of force majeure occurring beyond the control of the Service Provider's employees and guests, or those caused by the Guest themselves.

17.3. The Service Provider may designate areas within the complex where Guests may not enter. The Service Provider is not liable for any damage or injury to Guests that may occur in these areas.

17.4. The Service Provider is only liable for valuables, securities, and cash if they have expressly accepted them for safekeeping, or expressly refused to accept them for safekeeping, or if the damage occurred for reasons for which they are liable under general rules. In this case, the burden of proof lies with the Guest.

17.5. The Service Provider is not liable for damages resulting from unauthorized use.

17.6. The Service Provider is not liable for damages if the use of the hotel's wellness area or sports facilities is restricted or prohibited due to extraordinary maintenance or health regulations.

Guest illness, death

18.1. If the Guest becomes ill during the period of using the accommodation service and is unable to act in their own interest, the Service Provider offers medical assistance.

18.2. In the event of illness/death of the Guest, the Service Provider may claim reimbursement of costs from the patient/deceased's relatives, heirs, or the payer; for any medical and procedural costs incurred, the consideration for services provided before death, and any damages caused to equipment or furnishings as a result of illness/death.

Security of data processing

19.1. Providing the name and email address is mandatory for subscribing to the newsletter on the Service Provider's website. By subscribing to the newsletter, the User consents to the processing of the provided data. The Service Provider processes the data until the data subject requests their deletion.

19.2. The possibility of unsubscribing is provided in every newsletter with a direct link, and it is also available on the website.

19.3. The User is responsible for the accuracy of the provided personal data.

19.4. The Service Provider protects the data against unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as against accidental loss or damage, together with its server operators.

19.5. Only employees of the data controller may access the personal data provided by the User. The data controller does not transfer personal data to third parties other than those specified.

19.6. For more information on the processing of personal data, please refer to the "Data Processing Information" available on the website or request it at info@fagushotel.hu.

19.7. The User acknowledges that the Service Provider is obliged to disclose personal data to the requesting authority based on legal authorization if the legal conditions are met. The User cannot object to data provision based on legal, authority, or court decisions.

Confidentiality

20.1. The Service Provider shall handle personal data and any other information or data concerning the other Party that has not been made public in accordance with the provisions of the Act on the Protection of Personal Data and Public Data of Public Interest.

20.2. The Parties agree that - except for mandatory information required by legislation, public data, and data of public interest, any information, data, or fact concerning the other Party that has not yet been made public and/or the disclosure of which could have detrimental consequences for the other Party or any other person associated with them, or could result in unfavorable judgment, or could harm or jeopardize their financial, economic, or market interests, shall be treated as business secrets (hereinafter: Confidential Information) and may only be used for the purpose of performing this Agreement, and shall not be disclosed to unauthorized persons [including, but not limited to, the press, media, any other news organization, person, social media (Facebook, Twitter, Instagram), etc.]. The Parties shall not disclose, provide to unauthorized persons, or make accessible to such persons any Confidential Information without the prior written consent of the other Party.

20.3. The Parties shall be bound by the obligation of confidentiality indefinitely from the last day of the contractual relationship.

20.4. In matters not regulated by the above, the provisions of Act LIV of 2018 on Trade Secrets shall apply.

Force majeure

21.1. Force majeure refers to any event, circumstance, or case that is unforeseeable, unavoidable by the party or parties, and which precludes the performance of the rights or obligations of the party or parties under this Agreement (hereinafter: Force majeure). These include, but are not limited to, the following on the part of the Service Provider:

• natural disasters: earthquake, fire, epidemic, drought, frost damage, flood, windstorm, lightning, etc.;
• certain political and social events: such as war, revolution, uprising, sabotage, closure of transportation routes (airport);
• certain state measures, epidemic restrictions, import-export bans, currency restrictions, embargoes, boycotts, and the like;
• serious operational disruptions;
• radical market changes that make contractual performance impossible (such as drastic price explosions, extraordinary weakening of the currency in which payment is made, etc.).
• In the event of force majeure, the Service Provider shall notify the other party of the occurrence of the event and its impact on the performance of the service provided by it. Otherwise, the Service Provider shall do everything in its power to manage the situation.

Place of performance court stipulation

22.1. The Service Provider provides its services to guests within the hotel premises (place of performance).

22.2. In the event of any disputes arising from the contractual relationship, the Parties shall first attempt to settle them amicably. If this does not lead to a resolution within 30 (thirty) days, the Parties shall agree that, depending on the value of the subject matter of the dispute, the exclusive jurisdiction for the settlement of the dispute shall be the Kecskeméti District Court or the Kecskeméti Court, Hungary.

Data of visitors to the Service Provider's website

23.1. When visiting the website operated by the Service Provider, neither the user's IP address nor any other personal data is recorded. During the visit to the website, searching is provided freely and anonymously. The Service Provider uses anonymous internet visits solely for statistical purposes, optimizing its online presence, and enhancing system security, and the recorded data does not contain any personal information.

23.2. The Service Provider treats all data and facts relating to Users as confidential and uses them only for its own research and statistical purposes.

23.3. The Service Provider does not accept responsibility for previously deleted but still archived pages due to the involvement of internet search engines. The removal of these pages is the responsibility of the operator of the search page.

Newsletter

By subscribing to the newsletter, the User voluntarily provides their name and email address, consenting to receive electronic mail from Adventor Hotel Kft. Adventor Hotel Kft. ensures that the User can unsubscribe from the newsletter at any time by emailing info@fagushotel.hu.